FAQ

Your questions
How are the apartments equipped?
Please read NovecentoCase: Milan short term rentals apartments forniture that we are committed to respect in all our apartments.

The apartments are equipped with Internet connection?
Yes, all our apartments are equipped with free Wifi. You have to request this service when booking.

The apartments have a telephone?
No

What is the minimum number of nights I can book?
We accept a minimum stay of three days.

We need to bring towels and sheets?
No, you will find in our apartments all the necessary linen for your stay.

There is a change of linen during our stay?
Yes. Please take note that all the apartments are equipped with a washing machine.

The sheets should be washed before departure?
No.

You can smoke inside the apartment?
In respect of the future guests and the environment, all our apartments are non-smoking.

Pets are accepted?
You can stay with your pets only in some of our apartments. Please feel free to contact us directly for verifying this possibility in the choosen apartment.

There are products for personal hygiene in the bathroom?
We do not provide any products for personal hygiene.

There are cleaning products?
All apartments are equipped with the necessary products to keep the apartment in the original state of cleanliness.

Breakfast is included?
It is not normally included. But in our extra services you will find the option that will allow you to choose and find every mornig your favourite breakfast.

Are there a fee for the tourism tax?
No, actually we are exempted.

Once in place, we can extend our stay?
If the status of the reservations allow it, we will respond to your request. Anyway, we suggest you to plan exactly your stay ahead.

How to recover the keys?
A delegate of NovecentoCase will be waiting you inside the apartment. You must inform us in advance the exact time of your arrival. Upon confirmation of your reservation, you will receive the telephone numbers of the delegate.

Can I pay the balance of the place and with a credit card?
The balance of your stay, if previously agreed, may be paid on cash and must only occur in euro.
Please note that payment must be made with a credit card online through a secured system or by bank transfer before arrival.

When the deposit is refunded?
Upon return of keys, a check will be carried out of the apartment by our staff, and if any damage is found, the deposit will be credited to the account the day after your departure. In the event of damage, the cost of repairs will be directly debited from the deposit and the balance, if remaining, will be returned. The time of return will depend on the extent of damage.

For which reasons the deposit may be withheld?
In general if there have been any actions that enable you to return the apartment in its original state:

Broken dishes
TV or Hifi damaged
Furniture damaged
Walls or wallpapers soiled or damaged
Paintings and decorative items damaged or missing
Flood or fire
Sofas, armchairs, chairs stained or broken

What we do in case of problems inside the apartment?
Please contact our services without hesitation. We will Intervene ASAP.

When we get there?
Our services are active 365 days a year. Our offices are open daily from 9.00 to 19.00. Arrivals and departures outside office hours should be reported and agreed. For more information, see our general rental conditions.

I do not like the online payment. How can I confirm my reservation?
You can choose the option of booking form that you send us by fax, signed, with all the information necessary for the payment. No reservation will be confirmed without the referral of this document. The bank transfer or money orders are also possible.

Can we invite friends to sleep?
The apartment can accommodate a maximum number of people. The capacity of the apartment will be shown at the time of booking. If you have booked for a number of people below the capacity of the apartment you have the ability to host up to the maximum capacity indicated. If violations are found to this rule, NovecentoCase reserves the right to terminate the lease.

Can I get a quote without booking?
Certainly. Our site is designed so that you can have a precise indication of the spending for your holiday without having to confirm anything. Choose an apartment, the period you desire, and you will see the total cost. Given the success of this formula, we suggest not waiting too long when the apartment is advertised free.

Can I cook in the apartment?
All our apartments are equipped with a complete kitchen to offer you the pleasure of cooking.

May I cancel my reservation?
If the cancellation is made 48 hours before entering the apartment (by written notice) and the entire amount had already been settled, it will be returned the total of that amount. After this period the cancellation will result in the loss of the amount paid. The Book of Law is still lost in all cases of cancellation.

I can see the apartment before booking?
The site provides photographs of each apartment, however, for stays longer than one month, our staff is available to show you the desired apartments.