(+39) 02 36523455

Viale Toscana 13B, 20136 Milano

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FAQ – Frequently Asked Questions

Please read NovecentoCase: Milan short term rentals apartments forniture that we are committed to respect in all our apartments.

Yes, all our apartments are equipped with free Wifi. You have to request this service when booking.

We accept a minimum stay of three days.

No, you will find in our apartments all the necessary linen for your stay.

Yes. Please take note that all the apartments are equipped with a washing machine.

In respect of the future guests and the environment, all our apartments are non-smoking.

You can stay with your pets only in some of our apartments. Please feel free to contact us directly for verifying this possibility in the choosen apartment.

We do not provide any products for personal hygiene.

All apartments are equipped with the necessary products to keep the apartment in the original state of cleanliness.

It is not normally included. But in our extra services you will find the option that will allow you to choose and find every mornig your favourite breakfast.

No, actually we are exempted.

If the status of the reservations allow it, we will respond to your request. Anyway, we suggest you to plan exactly your stay ahead.

A delegate of NovecentoCase will be waiting you inside the apartment. You must inform us in advance the exact time of your arrival. Upon confirmation of your reservation, you will receive the telephone numbers of the delegate.

The balance of your stay, if previously agreed, may be paid on cash and must only occur in euro.
Please note that payment must be made with a credit card online through a secured system or by bank transfer before arrival.

Upon return of keys, a check will be carried out of the apartment by our staff, and if any damage is found, the deposit will be credited to the account the day after your departure. In the event of damage, the cost of repairs will be directly debited from the deposit and the balance, if remaining, will be returned. The time of return will depend on the extent of damage.

In general if there have been any actions that enable you to return the apartment in its original state:

Broken dishes
TV or Hifi damaged
Furniture damaged
Walls or wallpapers soiled or damaged
Paintings and decorative items damaged or missing
Flood or fire
Sofas, armchairs, chairs stained or broken

Please contact our services without hesitation. We will Intervene ASAP.

Our services are active 365 days a year. Our offices are open daily from 9.00 to 19.00. Arrivals and departures outside office hours should be reported and agreed. For more information, see our general rental conditions.

You can choose the option of booking form that you send us by fax, signed, with all the information necessary for the payment. No reservation will be confirmed without the referral of this document. The bank transfer or money orders are also possible.

The apartment can accommodate a maximum number of people. The capacity of the apartment will be shown at the time of booking. If you have booked for a number of people below the capacity of the apartment you have the ability to host up to the maximum capacity indicated. If violations are found to this rule, NovecentoCase reserves the right to terminate the lease.

Certainly. Our site is designed so that you can have a precise indication of the spending for your holiday without having to confirm anything. Choose an apartment, the period you desire, and you will see the total cost. Given the success of this formula, we suggest not waiting too long when the apartment is advertised free.

All our apartments are equipped with a complete kitchen to offer you the pleasure of cooking.

If the cancellation is made 48 hours before entering the apartment (by written notice) and the entire amount had already been settled, it will be returned the total of that amount. After this period the cancellation will result in the loss of the amount paid. The Book of Law is still lost in all cases of cancellation.

The site provides photographs of each apartment, however, for stays longer than one month, our staff is available to show you the desired apartments.

Milan is a fascinating city and here at Novecento Case we can’t wait for you to arrive and begin exploring the streets for yourself!


Book with us today

You are our guests, so before and during you stay we will provide you with a dedicated phone line, ready to respond to all of your needs. You will also find a useful guide in the apartment.

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